Signing in
I have no password — how do I sign in?
There is no password, and that is deliberate. You enter your email address, a link arrives, you click it and you are in. Nothing to remember, and no password anyone can steal.
The link never arrived
Check your spam folder first, and the Promotions tab if you use Gmail. If it isn't there either, make sure you used the same address you subscribed with — the link only ever goes to that one.
If there is still nothing, write to podrska@resetirajum.com with the address you are trying. I can see in the system whether the mail went out and where it got stuck.
The link says it has expired
A link is valid for a limited time and is used up the first time it is opened. If you opened it twice or it sat too long, just request a new one — as many times as you need.
I'm signing in on my phone and it loops
Open the link in the same browser you requested it from. If you open the mail inside an app with its own built-in browser, it sometimes returns you to the start. Pasting the link into Safari or Chrome fixes it.
Subscription and billing
What does it cost and what's included?
€79 a month, everything included: weekly live workshops, recordings of every past one, daily content, the journal, goals, and the Bez publike morning routine. There are no extra tiers and nothing is charged per workshop.
How do I cancel?
In the portal, top right, click Manage subscription. That opens Stripe's own page where you cancel yourself, without writing to anyone. Your access stays until the end of the period you have paid for.
The 14-day guarantee
If within the first 14 days you decide this isn't for you, write to podrska@resetirajum.com and I refund the full amount. No explanation required and nothing withheld.
I need an invoice for my company
Write to podrska@resetirajum.com with your company name, address and tax number. If you are VAT-registered in another EU country, include your VAT identification number as well.
My card was declined
Stripe retries the payment a few times over the following days. You can replace the card straight away through Manage subscription. Your access is not cut off on the first failed attempt.
Workshops
When are they and how long do they run?
Once a week, live on Zoom. Sixty minutes are scheduled, and the questions at the end often run longer — that is a bonus, not an obligation.
How do I join?
The link for each session is in the portal, under Workshops. You don't need a separate email invitation; everything is inside.
I missed a workshop
The recording appears under Recordings, usually the same or the next day. Every past recording stays available to you for as long as you are subscribed.
Can I ask a question in advance?
Yes. Send the question from your journal and I will take it to the next workshop. I cannot see who sent it — I only see the question.
The app on your phone
How do I add it to my home screen?
On iPhone, open the site in Safari, tap the share button and choose Add to Home Screen. On Android, Chrome offers Install app by itself; if it doesn't, the option is in the three-dot menu.
After that it opens like any other app, with no address bar.
Notifications
Once the app is on your home screen, you can turn on notifications in the portal for new workshops and daily content. You turn them off in the same place or in your phone's settings. I send nothing beyond that.
Privacy
Does anyone read my journal?
No. Journal entries and goals are encrypted and I do not open them. When you send a question to a workshop, it is passed on without your name.
How do I delete my data?
Write to podrska@resetirajum.com and I will delete your account and everything attached to it. This is set out in detail in the privacy policy.
Still stuck?
podrska@resetirajum.com — tell me what happened and which address you sign in with. If it is something on screen, a screenshot helps me solve it first time.